Frequently Asked Questions

FichaMed is designed as a local-first health organizer: your clinical data stays on your device and is not processed on FichaMed company servers for storage. That architecture supports GDPR and LGPD expectations around data minimization and your control. Compliance also depends on how you use the app and your device settings; always review our Privacy Policy for details.

Your health records are stored in a local database on your phone and protected with strong on-device encryption (AES-256). Encryption and decryption happen on the device. We do not hold keys on our side because we do not host your medical content in the cloud.

FichaMed does not run its own cloud sync. Backups rely on your operating system’s encrypted backup (e.g. iCloud or Google Drive) if you enable them. Only you and your platform account control those copies.

You can download FichaMed and use core features for free. Optional paid or supporter features may be added later; we will describe them clearly and they will not involve selling your health data.

If device backup is enabled, you can restore FichaMed data on a new phone with the same Apple ID or Google account. Without a backup, data remains only on the original device.

Yes. Core record-keeping, viewing, and local encryption work fully offline. Network access is only needed for store updates or optional services you explicitly use outside the app.

No. FichaMed does not use cloud servers to store your medical history, prescriptions, or exams. Your health content remains on your device unless you choose to back it up through your OS.

The app offers the same privacy model on both platforms: local storage and on-device encryption. Feature details may vary slightly by OS, but your data is never centralized on FichaMed servers.

We may receive anonymized crash and performance diagnostics through the app stores. Technical error telemetry (e.g. Sentry in the EU) can include device and stack information but not your health records or personal medical content.

Only people with access to your unlocked device (or your exports) can see your data. FichaMed does not have a dashboard or employee access to your health entries.

Optional app lock uses the system passcode or biometrics APIs. FichaMed does not store your biometric template; the OS verifies you and unlocks access to the local database.

FichaMed lets you generate organized PDF exports from your appointments and records so you can share them with a doctor or keep an offline copy. Use the export flow inside the app for the relevant visit or record; files are created on your device and are not uploaded to our servers.